Terms & Conditions

TERMS & CONDITIONS

Welcome to the Metro South Sports Club Sports Booking App ("App"), operated by Sta. Lucia Lifestyle Clubs, Inc. ("SLLCI," "we," "us," or "our").

By registering for or using the App, you agree to these Terms & Conditions ("Terms"). If you do not agree, do not register for or use the App.

1. Eligibility and Accounts
The App is intended for use by eligible homeowners, members, guests, and non-homeowners of Metro South Sports Club who are at least 18 years old. Users under 18 may only be booked or enrolled by a parent or legal guardian who holds an account and who accepts full responsibility for that minor's conduct, safety, and any injury or damage arising from their participation.

Users must provide accurate, current, and complete information when registering and must promptly update any changes. Accounts are personal, non-transferable, and must not be shared with or used by another person. You are responsible for all activity that occurs under your account and for maintaining the confidentiality of your login credentials.

2. Use of the App
The App allows eligible users to view facility availability and book designated sports facilities and activities at Metro South Sports Club, subject to these Terms and the Club's Rules and Regulations.

3. Bookings
All bookings are subject to facility availability, operating schedules, applicable fees, booking limits, and Metro South Sports Club rules. A booking is considered confirmed only upon confirmation through the App.

SLLCI reserves the right to modify facility schedules, availability, booking limits, or rates at any time when necessary for maintenance, events, safety, operations, or other legitimate reasons.

4. Cancellations and Refunds
All bookings are final upon payment confirmation. SLLCI does not offer cancellations, rescheduling, or refunds at any time or for any reason once a booking has been paid, including but not limited to change of mind, weather, illness, or no-shows. By completing payment, you acknowledge and accept this policy.

No-shows and repeated cancellation attempts may additionally result in temporary or permanent restriction of your booking privileges.

5. Waitlist
Where a facility or activity offers a waitlist and is fully booked, you may join the waitlist through the App. If a slot becomes available, you will be notified and given a limited time (the "payment deadline" shown in the App) to complete payment and confirm the booking. If payment is not completed within that time, your slot may be forfeited and offered to the next person on the waitlist. Joining a waitlist does not guarantee a booking.

6. Payments
Where applicable, you must pay the fees shown in the App to complete a booking. Prices may differ for homeowners, non-homeowners, and guests, as shown in the App at the time of booking.

Payments may be processed through authorized third-party payment providers and may be subject to those providers' own terms and conditions. SLLCI is not responsible for delays, errors, or interruptions caused by third-party payment providers.

7. Equipment
Where a booking includes the use or rental of Club equipment, you are responsible for that equipment for the duration of your booking. You may be charged for the repair or replacement cost of any equipment that is lost, damaged, or not returned due to your intentional or negligent act or omission.

8. Facility Rules, Conduct, and Guests
All users and their guests must comply with Metro South Sports Club rules, safety requirements, and the instructions of authorized Club personnel. Users are responsible for the conduct of any guests they bring or book on their behalf.

Users must use facilities and equipment responsibly and may be held responsible for damage caused by their intentional or negligent acts. Users must not engage in fraudulent bookings, provide false information, misuse the App, attempt unauthorized access, harass other users or personnel, damage Club property, or engage in unlawful activities.

9. Assumption of Risk; Release of Liability
Participation in sports and physical activities carries inherent risks, including but not limited to physical injury, illness, or death. By booking or using any facility or activity through the App, you voluntarily assume all such risks for yourself and any guest or minor booked under your account.

To the fullest extent permitted by law, you release and hold harmless SLLCI, Metro South Sports Club, and their officers, employees, and agents from any claim, liability, injury, loss, or damage arising from your (or your guest's) use of the facilities, equipment, or participation in any activity booked through the App, except where such injury or damage is caused by the gross negligence or willful misconduct of SLLCI or its personnel.

You confirm that you (and any guest or minor booked under your account) are physically fit to participate in the relevant activity, or have sought appropriate medical advice before doing so.

10. Suspension or Termination
SLLCI may suspend or terminate an account or booking privileges, with or without notice, for violations of these Terms, Club rules, payment obligations, or applicable law.

11. App Availability
SLLCI will make reasonable efforts to maintain the App but does not guarantee uninterrupted or error-free operation. The App may be temporarily unavailable due to maintenance, technical issues, internet or telecommunications interruptions, security incidents, or circumstances beyond SLLCI's reasonable control.

12. Intellectual Property
All content, branding, and materials made available through the App are owned by or licensed to SLLCI and may not be copied, reproduced, or used without prior written permission, except as necessary for your personal use of the App.

13. Privacy
Your personal information will be collected and processed in accordance with our Privacy Policy, the Data Privacy Act of 2012 (Republic Act No. 10173), and applicable regulations.

14. Changes to These Terms
SLLCI may update these Terms from time to time. Updated Terms will be made available through the App. Your continued use of the App after the effective date of the updated Terms constitutes acceptance of the revised Terms, to the extent permitted by law.

15. Governing Law and Dispute Resolution
These Terms shall be governed by the laws of the Republic of the Philippines. Any dispute arising from these Terms or your use of the App shall be subject to the exclusive jurisdiction of the courts of [INSERT CITY/PROVINCE].

16. Contact Us
Sta. Lucia Lifestyle Clubs, Inc.
Email: dpo@staluciaclubs.com
Last Updated: October 15, 2026 at 10:21 AM