Sta. Lucia Lifestyle Clubs

Privacy Policy

Last updated October 15, 2026

PRIVACY POLICY
Effective Date: October 1, 2026

Sta. Lucia Lifestyle Clubs, Inc. ("SLLCI") respects your privacy and is committed to protecting your personal information in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173) and applicable regulations of the National Privacy Commission.

  1. Information We Collect

Depending on your use of the App, we may collect:

  • Full name;

  • Mobile number;

  • Email address;

  • Account and login information;

  • Homeowner or membership information, where applicable;

  • A copy of a valid government-issued ID (e.g., SSS ID, PhilHealth ID, Postal ID, Voter's ID, TIN ID, UMID, PhilSys National ID, or PRC ID) and the ID type selected, submitted to verify your identity and homeowner or membership eligibility;

  • Profile photo, if you choose to upload one;

  • Booking and reservation information;

  • Payment and transaction information;

  • Precise device location data (GPS coordinates and the barangay/city derived from it), collected only with your permission and only for the purpose described in Section 3; and

  • Device and technical information, including device type and model, operating system, app version, and push notification token.

We collect only information reasonably necessary to provide and manage our services. Location access and camera/photo library access are requested only when needed, and only with your permission through your device's settings — which you may withdraw at any time, though doing so may limit certain features of the App.

  1. How We Use Your Information

We may use your personal information to:

  • Create and manage your account;

  • Verify your identity and eligibility, including reviewing submitted government ID and membership information;

  • Process and manage facility bookings;

  • Process payments and refunds;

  • Send booking confirmations, push notifications, and Club-related announcements;

  • Provide customer support;

  • Maintain the security of the App and facilities;

  • Prevent fraud and misuse;

  • Improve our services; and

  • Comply with legal and regulatory obligations.

We do not use your information for third-party advertising or behavioral analytics tracking.

  1. Location Data

With your permission, the App may access your device's location to determine your approximate address (barangay/city) for account and service purposes.

You may deny or revoke this permission at any time through your device settings. Doing so will not affect your ability to use core booking features, though some address-related convenience features may be unavailable.

  1. Sharing of Your Information

Your personal information may be accessed by authorized SLLCI personnel and by trusted third-party service providers that assist us in operating the App, specifically:

  • Xendit, to process payments and transactions;

  • Firebase (Google), to deliver push notifications;

  • Resend, to deliver transactional emails such as booking confirmations;

  • Cloudflare R2, to securely store account data, uploaded documents, and photos; and

  • Our technical error-monitoring provider, to help us detect and fix issues in the App.

These providers are only permitted to use your information as necessary to perform their services for us and are bound by confidentiality and data protection obligations. We do not sell your personal information.

  1. Security and Retention

SLLCI implements reasonable organizational, physical, and technical safeguards to protect your personal information — including uploaded ID documents and photos — from unauthorized access, disclosure, alteration, loss, or misuse.

We retain personal information, including verification documents, only for as long as necessary for legitimate business purposes (such as maintaining proof of eligible membership) or as required by law. When information is no longer required, it will be securely deleted, destroyed, or anonymized in accordance with applicable requirements.

  1. Your Data Privacy Rights

Subject to applicable law, you may have the right to:

  • Be informed about the processing of your personal information;

  • Access your personal information;

  • Request correction of inaccurate or incomplete information;

  • Object to certain processing;

  • Request deletion or blocking where legally permitted; and

  • Exercise other rights provided under the Data Privacy Act, including data portability where applicable.

  1. Privacy Requests and Complaints

For questions, requests, or complaints concerning your personal information, you may contact our:

Data Protection Officer
Sta. Lucia Lifestyle Clubs, Inc.
Email: dpo@staluciaclubs.com

You may also contact the National Privacy Commission of the Philippines regarding your data privacy rights.

  1. Children

Where the App permits minors to be registered or to participate in activities, SLLCI requires appropriate authorization or consent from a parent or legal guardian and may apply additional safeguards as required by law.

  1. Updates to this Privacy Policy

SLLCI may update this Privacy Policy from time to time to reflect changes in our services, the App, applicable laws, or our data processing practices. The latest version will be made available through the App.

Last Updated: October 15, 2026 at 10:21 AM