Sta. Lucia Lifestyle Clubs

Account Deletion

Last updated October 19, 2026

Delete your account

You can request deletion of your Sta. Lucia Lifestyle Clubs account and the personal information associated with it at any time.

How to delete your account

From the app

  1. Open the Sta. Lucia Lifestyle Clubs app and sign in

  2. Go to Profile → Personal Information

  3. Tap Delete Account

  4. Confirm when prompted

Your account is deactivated immediately. Your personal information is permanently removed within 30 days.

By email

If you no longer have the app installed, email privacy@staluciaclubs.com from the email address registered to your account. Include your full name and registered mobile number so we can verify your identity. We will confirm deletion within 30 days.

What is deleted

  • Your name, email address, mobile number and date of birth

  • Your membership profile and clubhouse association

  • Your saved preferences and app settings

  • Your device identifiers and push notification tokens

  • Your login credentials

  • Your submitted proof-of-identity document (e.g. a photo of your government ID). This is deleted immediately when you request deletion, rather than waiting for the 30-day window.

Your booking history is kept in anonymised form, with your personal details removed, so clubhouses can continue to report on facility usage. These records can no longer be linked back to you.

What is kept, and for how long

Some records cannot be deleted because we are required by law to keep them:

  • Invoices and payment records: Retained for [10] years as required by the Bureau of Internal Revenue. These are held by the clubhouse entity that received the payment and may contain your name.

  • Unsettled balances: Retained until the amount owing is paid.

  • Records subject to an active dispute, investigation or legal claim: Retained until the matter is resolved.

Retained records are not used to contact you or for any other purpose.

Before you delete

Deleting your account cancels any upcoming bookings you have made. Payments already made for those bookings are not automatically refunded. Please contact your clubhouse before deleting if you have an upcoming reservation.

  • Deleting your account does not cancel your club membership. Contact your clubhouse directly for further details.

  • Once your personal information is removed, it cannot be restored.

Contact Us

Data Protection Officer: dpo@staluciaclubs.com

Sta. Lucia Lifestyle Clubs, Inc.

You may also lodge a complaint with the National Privacy Commission at privacy.gov.ph.